Your employees are skilled at what they do. Conflict management and negotiation skills are like force multipliers. They increase employee engagement and improve morale and productivity. They contribute to creativity and pride in the workplace. They control costs by reducing the losses associated with workplace conflict and less than optimal negotiation outcomes. In short, the right skills training translates directly to better workplace culture and a healthier bottom line.
In a perfect world, employees would resolve their differences directly, early and well. With solid skills training, that's what usually happens. Sometimes, though, disputes escalate and get complicated and difficult to unravel. HR issues, supervisor-subordinate differences, performance, team conflicts, and harassment complaints are just a few areas where things can go wrong, potentially resulting in lawsuits, harm to corporate reputations, loss of good employees, or, at the least, damage to trust, morale and organizational culture. Many organizations rely on formal complaints and grievance processes to handle these problems.
Mediation offers an alternative that is non-public, confidential, and frequently results in less costly outcomes. Moreover, because mediation brings people together to resolve their disputes by addressing underlying interests, oftentimes opportunities arise in mediation sessions for creative gain. When disputes are resolved well through mediation, the parties enjoy a satisfaction that contributes to a healthy organizational culture. If mediation is unsuccessful, the more costly higher authority processes can take over at that point.
Dr. Stewart is a certified mediator who has successfully mediated workplace disputes in a variety of industries and locations, between two parties or more than thirty. She provides outsourced mediation services and can also train key employees to be internal mediators as part of an integrative organizational early dispute resolution system.